Privacy policy

Privacy Policy

Last updated: 16 March 2026

Introduction

This Privacy Policy explains how The Tailors Lounge collects, holds, uses and discloses personal information.

The Tailors Lounge operates under ABN 46 690 443 184. In this Privacy Policy, “we”, “us” and “our” refer to The Tailors Lounge.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws.

By contacting us, making an enquiry, booking an appointment, attending a consultation or fitting, purchasing from us, or using our website, you acknowledge this Privacy Policy.

We may update this Privacy Policy from time to time by publishing an updated version on our website at www.thetailorslounge.com.au.

What personal information we collect

The personal information we collect depends on how you interact with us, but may include:

  • your name
  • phone number
  • email address
  • residential, postal or business address
  • payment and transaction details
  • booking and appointment details
  • wedding or event details you choose to provide
  • product preferences, style preferences and purchase history
  • fitting information, alteration notes and garment measurements
  • information you provide in forms, surveys, enquiries or correspondence
  • social media profile details or usernames where you interact with us via social media
  • website usage data, such as IP address, browser type, device information, cookie data, page views and general analytics data
  • any other personal information you provide to us directly.

We do not intentionally collect date of birth unless it is volunteered to us for a specific purpose.

If you provide us with personal information about another person, you should only do so if you are authorised to provide that information.

How we collect personal information

We may collect personal information directly from you when you:

  • submit an enquiry through our website
  • book a consultation or fitting
  • visit our showroom
  • purchase products or services from us
  • communicate with us by email, phone, SMS or social media
  • fill in forms, surveys or promotional entries
  • otherwise interact with us online or in person.

We may also collect information automatically through our website and digital tools, including through cookies, tracking technologies, analytics tools and CRM tracking functionality.

Our website is operated through Shopify, our booking forms are managed through HubSpot CRM, our online payments may be processed through Stripe, and we may use tracking and advertising tools provided by platforms such as HubSpot, Meta and Google Ads. HubSpot states its data may be hosted in regional data centres including Australia, the United States, Canada and Germany, and Stripe says personal data may be transferred to and processed in countries where it or its service providers operate.

Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries
  • managing bookings, consultations, fittings and follow-up
  • providing products and services to you
  • taking payment and maintaining transaction records
  • managing alterations, reorders and customer service
  • sending appointment confirmations, reminders and service updates
  • improving our website, products, services and customer experience
  • conducting internal administration and record keeping
  • running marketing, remarketing and advertising campaigns
  • sending direct marketing communications where permitted by law
  • considering employment applications
  • complying with legal obligations and resolving complaints or disputes.

Direct marketing

We may send you marketing communications by email, SMS or similar channels where you have consented or where otherwise permitted by law.

These communications may include updates, offers, event information, style advice, service reminders or other promotional content relating to The Tailors Lounge.

You can opt out of marketing communications at any time by using the unsubscribe link, replying “STOP” where available, or contacting us using the details below.

Cookies, analytics and advertising

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure campaign performance and support advertising activities.

This may include tracking through HubSpot, Meta and Google Ads.

These tools may collect information such as your IP address, browser or device type, pages viewed, time spent on the site, referral source and actions taken on our website.

You can usually control or disable cookies through your browser settings, although some website features may not function properly if you do so.

Disclosure of personal information

We may disclose personal information to third parties who assist us in operating our business, including:

  • website and ecommerce providers
  • CRM, booking and form management providers
  • payment processors
  • IT and cloud service providers
  • marketing, analytics and advertising providers
  • professional advisers such as accountants, insurers and lawyers
  • delivery, tailoring, alteration or administrative service providers
  • government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

Overseas disclosure

Some of the third-party providers we use may store or process personal information outside Australia.

Because we use platforms such as Shopify, HubSpot, Stripe, Meta and Google, your personal information may be disclosed to or processed in countries outside Australia, including countries where those providers or their infrastructure operate. OAIC guidance says organisations that disclose personal information overseas must take reasonable steps to ensure overseas recipients handle it consistently with the APPs, and may remain accountable for that disclosure in some circumstances.

Where practicable, those countries may include:

  • Australia
  • United States
  • Canada
  • Germany and other countries in the European Union
  • other countries in which our service providers or their sub-processors operate.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy requirements.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include access controls, password protection, secure platforms, limited staff access and other administrative and technical safeguards.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, and to satisfy legal, accounting or reporting requirements.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it.

Access to and correction of personal information

You may request access to the personal information we hold about you and request that we correct any information that is inaccurate, incomplete or out of date.

If you would like to make such a request, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below.

Please provide enough detail for us to investigate the issue. We will consider your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

Contact us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or would like to make a complaint, please contact us at:

The Tailors Lounge
421 Swan Street
Richmond VIC 3121
Australia

Website: www.thetailorslounge.com.au
Contact: Michael Payne
Email: michael@thetailorslounge.com.au